Privacy Policy

This Privacy Policy explains how NeonQueer ("we", "us") — operated by [COMPANY LEGAL NAME], registered at [REGISTERED ADDRESS] — collects, uses, and protects your personal data when you visit neonqueer.com or place an order. We process personal data in accordance with the UK GDPR and the EU General Data Protection Regulation (GDPR).

What we collect

  • Order data: name, email, shipping and billing address, phone number, and details of what you bought — needed to fulfil your order (legal basis: performance of a contract).
  • Payment data: processed securely by our payment providers (e.g. Shopify Payments, PayPal). We never see or store your full card details.
  • Account & marketing data: email address and preferences if you create an account or subscribe to our mailing list (legal basis: consent — you can withdraw it at any time via the unsubscribe link in every email).
  • Technical data: IP address, browser and device information, and browsing behaviour on our store, collected via cookies and similar technologies (legal basis: legitimate interest / consent, per your cookie choices).

How we use your data

To fulfil and deliver your orders, process payments and refunds, provide customer support, prevent fraud, comply with legal obligations (e.g. tax and accounting), and — with your consent — send you news, drops, and offers.

Who we share it with

We share data only where necessary to run the store: our e-commerce platform (Shopify), production and fulfilment partners (who receive your name and shipping address to print and deliver your order), shipping carriers, payment providers, and email/analytics services. All partners process your data under their own GDPR-compliant terms. We never sell your personal data.

International transfers

Some partners may process data outside the UK/EEA. Where that happens, transfers are protected by appropriate safeguards such as adequacy decisions or Standard Contractual Clauses.

How long we keep it

Order and invoice data is kept for as long as required by tax and accounting law. Marketing data is kept until you unsubscribe. Technical data is kept per the retention periods of our analytics tools.

Your rights

Under the GDPR you have the right to access, correct, delete, or receive a copy of your personal data, to restrict or object to its processing, and to withdraw consent at any time. To exercise any of these rights, contact us via our contact page. You also have the right to lodge a complaint with your local data protection authority (in the UK, the ICO).

Cookies

We use cookies to make the store work (essential), remember your cart, and — with your consent — measure performance and personalise marketing. You can manage non-essential cookies via your browser settings or our cookie preferences.

Changes

We may update this policy from time to time; the latest version will always be published on this page. Last updated: 18 August 2026.